Policies

SHIPPING AND HANDLING

Order processing
For local orders, the delivery period generally ranges from 6 to 14 business days. However, if there are any issues or extenuating circumstances, the order can be delayed. In most cases, the courier issues a tracking and reaches out before delivery. Please ensure that the contact number you provide when placing your order is functional.

Shipping charges
Our shipping charges are available on the main page. We have a flat shipping rate, applicable on all orders. This rate may be subject to change.

EXCHANGES, RETURN AND CANCELLATION

Return Policy
We do not have a return policy; if your order is delivered faulty, please reach out to us via WhatsApp within 2 days of delivery, and we will have the book replaced in no time. There are no cash refunds. Please read the book description before placing the order; Ten Tales will not be held liable for any assumptions on the client's end. We maintain the right to refuse service to a client, especially if they do not follow our code of conduct and community guidelines, or have a history of rejecting our order(s). There is no refund or return for sale items. Customers are responsible for all shipping costs. Personalized orders cannot be returned.

We make efforts to ensure that the colors and images of the products are displayed accurately. However, due to printing constraints, there might be slight changes in the colors of the print vs. the digital file. Please reach out before ordering if you have any specific concerns. 

Damages
Please inspect the book carefully upon delivery, and reach out in case the parcel is delivered damaged or you have received the wrong parcel. You can claim damages within 48 hours of delivery. It is pertinent that evidence be shared in its entirety. Minor damages do not qualify for a full refund, since while we ship after careful inspection, there can be some damages during transit.

Order cancellation
If you change your mind after placing an order, you can reach out to us within 24 hours to cancel the order. Once shipped, the order cannot be canceled from our end. Customers who refuse delivery the first time will have to make a partial payment for their subsequent order, otherwise, we have the right to refuse the delivery.

Refunds
For prepaid orders canceled within the allowed timeline, refunds will be processed within 10 business days. Please note there can be delays on account of processing at the bank’s end. If your refund is not issued within two weeks, please contact our team. If there were issues with your order from our end, the product needs to be resent to us in the same condition you received it, including all packaging material.
After receiving the order and inspection, your refund will be issued if the inspection is satisfactory. It is therefore important that you take care of the purchased product(s) before returning them. The refund will not include shipping costs. The process of refund needs to be initiated within 2 days after delivery, otherwise, the complaint will not be considered valid.

Please note that  we do not guarantee that the quality of any of our products will meet your expectations, as it is entirely subjective. It is your responsibility to reach out if you have specific concerns. Please refer to our policy page for more information. 

CODE OF CONDUCT

We value our clients and are keen on establishing ties based on mutual respect. It is important for us to create a safe space for our clients and staff, alike. We stand firmly against harassment, and abuse, in every form. It is pertinent that all abide by our code of conduct and community guidelines to foster a safe environment for all. Therefore, the following guidelines must be adhered to in all forms.

Personal attacks: No one is allowed to make personal attacks whether on our social media sites, our website inbox, or the comment section.
Abusive language: All parties must use appropriate language. Swearing, cursing, threatening, using inappropriate and rude language, profanity, name-calling, and similar forms of unethical conduct will not be tolerated. Such an individual will be banned, and we reserve the right to refuse service to them.
Maligning: No one has the right to malign the reputation of the brand.
Respectful tone: It is pertinent that the tone during all forms of communication is kept respectful. Anyone who does not give our staff respect, and uses inappropriate language with them will be barred from using our service.
Spam: All parties engaging with our content must refrain from spamming us in any way.
Misinformation: It is incumbent upon the users to refrain from spreading false information.

We reserve the right to refuse service to any person who fails to abide by our code of conduct. We can, but are not obligated to, remove content and report a user who violates our code. We also have the right to turn off commenting, moderating comments, and restricting the person on not only our site but our other social media platforms as well.